What you need to know before buying a RackNerd server, covering payment, activation, data centers, upgrades, migration, backups and more. For any other questions, submit a ticket on the official site.
RackNerd supports PayPal, credit cards, UnionPay, Alipay and cryptocurrencies (Bitcoin, etc.) — very friendly to international users. Annual plans offer the best value, with no coupon needed. Get the discounted price directly through our exclusive promo link.
KVM VPS, hybrid dedicated servers and shared hosting are all activated instantly and automatically once the order is completed — no manual review needed. You'll receive your login details and can start using the service within minutes.
Los Angeles DC02 is RackNerd's best-performing data center for China routes, with direct-connect routes to all three Chinese ISPs. The AMD Ryzen platform delivers strong performance, and the native IP unlocks TikTok, ChatGPT and other mainstream streaming services — the top choice for hosting and proxies.
Yes. Both KVM VPS and hybrid dedicated servers support one-click upgrades to higher plans from the client area. The transition is seamless — only about a minute of downtime for a reboot to take effect. Shared hosting can also be auto-upgraded from the client area.
Yes! Through the intuitive VPS control panel, you can reinstall your VPS's operating system at any time and switch distributions when needed. Supports CentOS, Rocky Linux, AlmaLinux, Fedora, Debian, Ubuntu and more, as well as uploading a custom ISO via a support ticket.
Yes. RackNerd can provide up to 100 free IPv6 addresses on request at the Los Angeles and France data centers. Just submit a ticket after ordering. More locations will add IPv6 support over time.
All shared hosting servers include free daily backups powered by JetBackup. Backups are fully off-site and replicated to multiple disaster-recovery data centers, and can be viewed and restored with one click from the cPanel panel.
Yes! Shared hosting plans include free site migration. After ordering, submit a support ticket with the login details of your original host and the technical team will help complete the migration.
Yes. RackNerd uses the LiteSpeed web server with LSCache to ensure sites get the best performance, paired with the Softaculous one-click installer for an excellent site-building experience.
Yes, all RackNerd shared hosting servers include KernelCare. It provides maximum security by auto-updating the kernel with no reboots, ensuring your site has the longest possible uptime.
Provided monthly with no contract, or choose an annual prepay option on the order form — annual plans are more cost-effective.
A hybrid server combines the functionality of a traditional dedicated server with the flexibility of cloud computing. You still get 100% fully dedicated resources, but at a lower price than a traditional dedicated server, while enjoying cloud features like instant activation, automatic OS reinstalls, anytime scaling, VNC and rescue mode.
RackNerd is an Inc.5000-certified American company and one of the fastest-growing private companies in the US (2025 national rank #3036, Pacific region #94). It has been operating for years, serving tens of thousands of users worldwide with a proven track record — a safe choice. The company is legally registered and operating in the US, not a small fly-by-night vendor.
First, confirm via the SolusVM control panel that the VPS is running. You can try rebooting or use the console (VNC) to log in and troubleshoot. If the IP is blocked or the system is abnormal, reinstall the OS via the control panel. RackNerd's backend also supports user-initiated one-click IPv4 switching. If you still can't resolve it, submit a ticket for 24/7 technical support.
